Purchase conditions

HomePurchase conditions

PARTIES INVOLVED

These conditions of purchase regulate the use of the website https://joaquinrebolledo.com/
that JOAQUIN REBOLLEDO SA. is holder.

The Clients will be the natural or legal persons that act as consumers.

Customers who make purchases in https://joaquinrebolledo.com/
They will have to register and will be accepting these conditions of purchase, so it is important that the customer read these conditions before making a purchase.

It will be an essential requirement for clients, in the case of natural persons, who are over 18 years of age.

AREA OF APPLICATION

These General Purchase Conditions apply to the sale of all JOAQUIN REBOLLEDO SA articles. through the website https://joaquinrebolledo.com/ to CUSTOMERS who acquire them within Spanish territory.

These conditions are complemented with the “Privacy policy” of this same portal.

JOAQUIN REBOLLEDO SA. reserves the right to cancel a client’s access account if it detects fraudulent, speculative or bad faith acts in the use of the service.

HOW TO PLACE YOUR ORDER

Choose the product you want from our web store, indicate the desired quantity of product and add it to the cart using the “add to cart” button. You can continue adding products to the cart.

Then go to the shopping cart where the chosen product will be “VIEW CART”. If you need to modify the requested quantity of the same product, you can mark the desired number by clicking on “QUANTITY”.

If you have a discount coupon, in the cart, you can indicate it and mark “APPLY COUPON”.

Once you have chosen the desired quantities of the products, we will click “UPDATE CART”

When you have finished choosing the products and have all of them in your cart, you can finalize the purchase in the “FINISH PURCHASE” button, in the TOTAL CART section

On the next CHEKOUT page, we have the option to re-include the DISCOUNT COUPON if you have not entered it before.

BILLING DETAILS you must register by filling in your information and if you need to add a different delivery address to the billing address. You can review your order and later mark the option of the payment method you prefer.

YOUR ORDER, has a summary of the cost of the products and quantities, shipping costs AND total order
When “PLACING ORDER”, you will be redirected to the banking platform to enter your card details to complete the purchase process.

Finally, you will receive an order confirmation at the email address provided.

DELIVERY TIMES AND PRICES

Delivery times will be 2 to 5 working days from order confirmation. Delivery times will depend on the availability of each product and the origin of the shipment, but in no case will they exceed 30 calendar days from the date of purchase.

In case you have requested the collection in store, we will have it ready for delivery at the agreed time.

The client will have a period of 72 hours from the receipt of the merchandise to verify the integrity of all the components of the order and to verify that everything that is owed is included in the products included. An order will be considered delivered when the CUSTOMER signs the delivery receipt, after 72 hours the shipment will be considered accepted and claims for damage or failure with the shipment will not be accepted.

In case of receiving a product damaged by transport, it must be indicated on the delivery note of the carrier, once the claim has been made, JOAQUIN REBOLLEDO SA. will take care of the collection of the defective product, proceeding to send another in perfect condition at no additional cost to the customer, once the damaged item is received.

The prices of the products will appear in the virtual store with VAT. included.

SHIPPING COSTS

Orders less than € 60 will have shipping costs of 3 for the Autonomous Community of Galicia and 7 € for the rest of the peninsula. Balearic and Canary Islands, the consultation must be made prior to the purchase. For orders over € 60 the postage will be free.

You can make the inquiry through the email info@joaquinrebolledo.com.

Through online sales we do not make international shipments

Before making the purchase, your shipping costs will be calculated automatically and the information

Those orders in which the collection in store is requested will not have a higher cost for the customer.

WITHDRAWAL AND CANCELLATION OF ORDERS

The withdrawal has no cost for the client, JOAQUIN REBOLLEDO, SA will reimburse the corresponding amount, including the shipping costs corresponding to the initial delivery without undue delay and, in any case, within a maximum period of 14 calendar days from the date of receipt of the withdrawal form. The refund will be in the same way that the initial payment was received. However, JOAQUIN REBOLLEDO, S.A may stop the refund until the merchandise is received.

The customer will only be responsible for the decrease in the value of the merchandise as a result of handling it other than that necessary to establish its nature, characteristics or operation.

For more information, JOAQUIN REBOLLEDO, S.A makes the following telephone number available to customers: 988372307 – 669191290

The transport costs originated by the return of the product must be assumed by the CLIENT as long as the return is due purely to the right of withdrawal and not to a lack of conformity of the product.

RETURNS AND REFUND

Once the withdrawal form has been received, the JOAQUIN REBOLLEDO, S.A. team will contact you within a maximum period of 72 hours to give instructions on how to make the return.

Once the merchandise has been received and verified that it is in perfect condition, we will proceed to refund the amount, which will be made with the same form of payment with which it was paid. The return will include the total amount of the payment received, including shipping costs, if any, with the exception of additional costs resulting from your choice of a different delivery method than the less expensive delivery method that let us offer.

PAYMENT METHOD AND SECURE PAYMENT GUARANTEE

1. You can enter your payment information at the time of ordering using a valid credit or debit card (either VISA or Mastercard). The applicable amount will be immediately reserved on your card, although it will not be deducted until the merchandise is shipped. JOAQUIN REBOLLEDO, S.A reserves the right to check the validity of the credit or debit card, the credit situation in relation to the order value and if the buyer’s address data is correct. Depending on the results of these checks, we may reject some orders.
2. Transaction security

We guarantee that your data travels in a secure, encrypted and protected connection whose objective is to guarantee security measures in transactions that take place on the Internet.

WITHDRAWAL MODEL

For the attention of JOAQUIN REBOLLEDO, S.A with CIF A32102576 and address at C / SAN ROQUE 11, 32350, A RUA (OURENSE)

D./Dña. ______________________________________________________________________,

Of legal age, with DNI nº _________________(of which a copy is attached)and address at_______________________________________________ Of the municipality of ________________ I hereby inform you that I withdraw from my contract formalized on the date ________________.

If you want to provide us with any other additional information, you can do so below:

_____________________________________________________________________________

SIGNATURE (In case of submitting the paper form):

DATE: _______________

Additional information on the exercise of the right of withdrawal

According to the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU), Clients will have the right to withdraw from the contract without the need to justify such decision and without penalty of any kind, within a period of 14 calendar days from the date of the formalization of the service contract. The withdrawal has no cost for the client, JOAQUIN REBOLLEDO, SA will reimburse the corresponding amount, including the management expenses corresponding to the registration without undue delay and, in any case, within a maximum period of 14 calendar days from the date of receipt. of the withdrawal form. The refund will be in the same way that the initial payment was received. However, in the event that the establishment has been given some material proving the registration, JOAQUIN REBOLLEDO, SA may stop the reimbursement until it receives said material, in this case the Supplier will only be responsible for the decrease in the value of the merchandise as result of improper handling of it. In the event of transport costs arising from the return of the product, they must be assumed by the SUPPLIER as long as the return is purely due to the right of withdrawal and not to a lack of conformity of the product.

Information on data protection

We process the information you provide us with in order to meet your withdrawal request and comply with the applicable legal obligations, the legal basis being a legal obligation. The data provided will be kept for the time necessary to fulfill the purpose for which they were collected and for as long as necessary to comply with legal obligations. The information may be provided to treatment managers to fulfill the purpose specified above. You have the right to obtain more information about the processing of your personal data, as well as to exercise your rights as an interested party at: info@joaquinrebolledo.com